Privacy Policy

Last updated: September 21, 2026

Hearth & Plank ("we", "us") is a flooring sales and installation business based in Nanaimo, British Columbia. This policy explains what information we collect when you contact us and what we do with it. Plain version: we collect the minimum needed to give you an estimate, and we don't sell your information.

Information we collect

• Contact details you give us — your name, phone number, and email address, when you request a free estimate through our website, phone, or text.
• Project details you give us — the kind of flooring you're considering, how many rooms, your timeline, and anything else you tell us about the job.

We don't ask you to create an account on this website, and we don't collect payment information through it.

How we use it

• To respond to your estimate request.
• To prepare your written quote and schedule your installation.
• To follow up on an estimate or job you asked about.

We don't sell, rent, or share your personal information with third parties for their marketing.

How long we keep it

We keep estimate requests for as long as needed to serve you — to quote, install, and stand behind the work. If you'd like your information removed, just ask (see below).

Your choices

• Ask us what information we hold about you, correct it, or have it deleted.
• Opt out of follow-up messages at any time — reply STOP to a text or tell us on the call.

Contact us

Hearth & Plank, Nanaimo, BC
Phone: (778) 763-5705 — call or text, straight to Bang’s phone

Changes to this policy

If this policy changes, we'll update the date at the top of this page.